Privacy Policy

ACCEPTANCE OF TERMS OF SERVICE

By using this Site, and further by registering to use our Service, you ("You, Your or Yourself") are agreeing to accept and comply with the terms and conditions of use stated below. You should read the entire Terms of Use carefully before you use this platform or any of the services of this platform. As used herein, "Coinexy" refers to the company Blockchain Technology Pty. Ltd., including without limitation thereby, its owners, directors, investors, employees or other related parties. Depending upon context, "Coinexy" may also refer to the services, products, platform, content or other materials (collectively, “Materials”) provided by Coinexy.

The Service operated by Coinexy allows all registered users of the Service ("Members") to:

  • Transfer virtual currencies (including, but not limited to Bitcoin, Ether, Litecoin and Doge) to you or other users of Coinexy

Depending on Your country of residence, You may not be able to use all the functions on the platform. It is your responsibility to follow those rules and laws in Your country of residence and/or country from which You access this platform and its services. As long as you agree to and actually comply with these Terms of Use, Coinexy grants you a personal, non-exclusive, non-transferable, non-sublicensable and limited right to enter and use the platform and its services.

The information provided on this website does not constitute accounting, legal, financial, investment advisory or other professional advice. Coinexy will bear no responsibility for any loss or damage arising from decision to hold, purchase or sell virtual currencies on Coinexy.

IF YOU DO NOT ACCEPT THE TERMS OF USE AND CONDITIONS OUTLINED IN THIS AGREEMENT, DO NOT ACCESS THIS SITE AND DO NOT USE THIS SERVICE.

GENERAL

By opening an account to use the Service ("Account"), You expressly represent and warrant:

  1. You have accepted these Terms;
  2. You are at least 18 years of age and have the full capacity to accept these Terms and enter into a transaction on Coinexy platform;
  3. You will not use the products and services to facilitate any illegal activities;
  4. You will not provide false information or refuse to provide information about your true identity; and
  5. Your account may be terminated if you breach any of these Terms.

RISKS

The trading of goods and products, real or virtual, as well as virtual currencies involves significant risk. Prices can and do fluctuate on any given day. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. Any currency - virtual or not - may be subject to large swings in value and may even become worthless. There is an inherent risk that losses will occur as a result of buying, selling or trading anything on a market.

It is very important to note the following risks:

  1. Unlike most currencies, which are backed by governments or other legal entities, or by commodities such as gold or silver, virtual currencies is unique, in that they are backed by technology and trust;
  2. Virtual currencies may not be considered as legal tender in your country, and as such, accounts and value balances may not be subject to Government protections;
  3. Virtual currencies trading is probably susceptible to irrational (or rational) bubbles or loss of confidence, which could collapse demand relative to supply. For example, confidence might collapse in Bitcoin because of unexpected changes imposed by the software developers or others, a government crackdown, the creation of superior competing alternative currencies, or a deflationary or inflationary spiral;
  4. Confidence might also collapse because of technical problems: if the anonymity of the system is compromised, if money is lost or stolen, or if hackers or governments are able to prevent any transactions from settling;
  5. Transactions in virtual currencies is generally irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
  6. Transactions are deemed made when confirmed by the network and recorded in the “block chain” ledger, which may not necessarily the date or time that you initiate the transaction.

There may be additional risks that we have not foreseen or identified in our Terms of Use.

You should carefully assess whether your financial situation and tolerance for risk is suitable for buying, selling or trading Bitcoins.

LIMITED RIGHT OF USE

Unless otherwise specified, all Materials on this platform are the property of Coinexy, and are protected by copyright, trademark and other applicable laws. You may view, print and/or download a copy of the Materials from this platform on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices.

The trademarks, service marks and logos of Coinexy and others used in this platform ("Trademarks") are the property of Coinexy and their respective owners. The software, text, images, graphics, data, prices, trades, charts, graphs, video and audio used on this Site belong to Coinexy. The Trademarks and Materials should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, whether manual or automated. The use of any such Materials on any other platform or networked computer for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

MAINTAINING YOUR ACCOUNT: OUR RULES

This Site is for Your personal use only. We are vigilant in maintaining the security of our Site and the Service.

By registering with us, you agree:

  1. to provide Coinexy with current, accurate, and complete information about Yourself as prompted by the registration process, and to keep such information updated.
  2. that You will not use any Account other than Your own, or access the Account of any other Member at any time, or assist others in obtaining unauthorized access.

The creation or use of Accounts without obtaining the prior express permission from Coinexy will result in the immediate suspension of all said Accounts, as well as all pending purchase/sale offers. Any attempt to do so or to assist others, or the distribution of instructions, software or tools for that purpose, will result in the Accounts of such users being terminated. Termination is not the exclusive remedy for such a violation, and Coinexy may elect to take further action against You.

You also are responsible for maintaining the confidentiality of Your Account information, including your password, safeguarding your own wallet, and for all activity including Transactions that are posted to Your Account. If there is suspicious activity related to your Account, we may, but are not obligated, to request additional information from You, including authenticating documents, and to freeze any transactions pending our review. You are obligated to comply with these security requests, or accept termination of Your Account. You are required to notify Coinexy immediately of any unauthorized use of Your Account or password, or any other breach of security by email addressed to [email protected] Any Member who violates these rules may be terminated, and thereafter held liable for losses incurred by Coinexy or any user of the platform.

Finally, You agree that You will not use the Service to perform criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, terrorist financing, or malicious hacking. We will report all crimical activities to the law enforcement agencies.

TERMINATION

You may terminate this agreement with Coinexy, and close your Account at any time, following settlement of any pending transactions.

You also agree that Coinexy may, by giving notice, in its sole discretion terminate Your access to the platform and to Your Account, including without limitation, our right to: limit, suspend or terminate the service and Members Accounts, prohibit access to the platform and its content, services and tools, if we think there are violations of these Terms of Use.

We also reserve the right to cancel unconfirmed Accounts or Accounts that have been inactive for a period of 6 months or more, and/or to modify or discontinue our platform or Service, or request to verify information to be able to continue using the Service. You agree that Coinexy will not be liable to them or to any third party for termination of their Account or access to the platform.

Unless with an acceptable reason, one person ID number is allowed to open one account only. We will close all other accounts and keep one active account only.

AVAILABILITY

All services are provided without warranty of any kind, either express or implied. We do not represent that this platform will be available 100% of the time to meet your needs. We will strive to provide You with the Service as soon as possible but there are no guarantees that access will not be interrupted, or that there will be no delays, failures, errors, omissions or loss of transmitted information.

We will use reasonable endeavours to ensure that the Site can normally be accessed by You in accordance with these Terms of Use. We may suspend use of the Site for maintenance and will make reasonable efforts to give you notice. You acknowledge that this may not be possible in an emergency.

EXTERNAL WEB SITES

Coinexy makes no representations whatsoever about any other Site which you may access through this platform. Coinexy may provide links or other forms of reference to other websites or resources over which we do not have control. In such case you acknowledge that Coinexy is providing these links or references to you only as a convenience. Coinexy is not responsible for the availability of, and content provided on, third party Sites. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

FINANCIAL ADVICE

For the avoidance of doubt we do not provide any investment advice in connection with the Services contemplated by these Terms of Use. We may provide information on the price, range, volatility of Bitcoins and events that have affected the price of Bitcoins but this is not considered investment advice and should not be construed as such. Any decision to purchase or sell Bitcoins is Your decision and We will not be liable for any loss suffered.

LIMITATION OF LIABILITY

To the extent permitted by law, Coinexy will not be held liable for any damages, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered arising from negligence or willful deceit or fraud. Nothing in these terms excludes or limits the liability of either party for fraud, death or personal injury caused by its negligence, breach of terms implied by operation of law, or any other liability which may not by law be limited or excluded.

Subject to the foregoing, Coinexy's aggregate liability in respect of claims based on events arising out of or in connection with any user’s use of the platform and/or Service, whether in contract or tort (including negligence) or otherwise, shall in no circumstances exceed the greater of either (a) the total amount held on Account for the user making a claim less any amount of Commission that may be due and payable in respect of such Account; or (b) total amount of the Transaction(s) that are the subject of the claim less any amount of Commission that may be due and payable in respect of such Transaction(s).

INDEMNITY

To the full extent permitted by applicable law, You hereby agree to indemnify Coinexy, and its partners against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred if direct or not directly arising from your use of Coinexy's platform, Your use of the Service, or from your violation of these Terms of Use.

MISCELLANEOUS

If We are unable to perform the Services outlined in the Terms of Use due to factors beyond our control including but not limited to an event of Force Majeure, change of law or change in sanctions policy we will not have any liability to You with respect to the Services provided under this agreement and for a time period coincident with the event.

MODIFICATION OF TERMS

Coinexy reserves the right to change, add or remove portions of these Terms, at any time, in an exercise of its sole discretion. You will be notified of any changes in advance through your Account. Upon such notification, it is your responsibility to review the amended Terms. Your continued use of the Site following the posting of a notice of changes to the Terms signifies that you accept and agree to the changes, and that all subsequent transactions by you will be subject to the amended Terms.

CONTACT US

If you have any questions relating to these Terms of Use, your rights and obligations arising from these Terms and/or your use of the Site and the Service, your Account, or any other matter, please contact [email protected]

Coinexy and its affiliates (hereinafter, "the Company", "we", "us" or "our") are committed to protecting and respecting your privacy. In addition, we are subject to the Privacy Protection Act 2010 and the 7 Privacy Principles which form part of that Act.

This Privacy Policy (together with our Terms and Conditions) governs our collection, processing and use of your Personal Information.

"Personal Information" is information which identifies you personally or by which your identity can reasonably be ascertained. This may include your name, address, e-mail address, and other contact details.

The purpose of this Privacy Policy is to inform you of:

  1. the kinds of Personal Information which we may collect about you and how it may be used;
  2. our use of information regarding IP Addresses and our use of cookies;
  3. how your Personal Information may be disclosed to third parties;
  4. your ability to access, correct, update and delete your Personal Information; and
  5. the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control.

GATHERING AND USE OF PERSONAL INFORMATION

We may collect your Personal Information if you use this website, open an Account via www.coinexy.com or perform any Transactions on www.coinexy.com. We may also collect Personal Information about you from recordings of telephone conversations between us and you (or your representatives) and from publicly available registers.

Some of the Personal Information we collect is required by us to meet our legal and regulatory obligations (eg, information required to verify your identity). Otherwise, the Personal Information we collect is required in order for us to provide our services efficiently and effectively.

The types of Personal Information which we collect may include: your name; your photographic identification; your address; your phone number; your e-mail address; your banking details including account numbers; your date of birth; and information about your Transactions.

We may use your Personal Information for the following purposes:

  1. to allow you to open and operate an Account on Coinexy.com;
  2. to enable you to complete Transactions on Coinexy.com;
  3. to correspond with you in relation to your Account and your Transactions;
  4. to analyze use of our services we provide;
  5. as required for legal and regulatory purposes, including for dispute resolution purposes;
  6. to provide you with information about products, services and promotions that may be of interest to you, from ourselves and third parties;
  7. for market research e.g. surveying our Users needs and opinions on issues, such as our performance etc.

You should note that you are not obliged to give your Personal Information to the Company, but if you choose not to do so, we may not be able to provide our services, or your access to our services may be limited.

IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and security screening for customers who use VPN services, TOR, or any other similar service. This is statistical data about our users browsing actions and patterns and does not identify any individual.

DISCLOSURE OF PERSONAL INFORMATION

We use the Personal Information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law. We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, service providers and contractors for these purposes. We may share Users Personal Information with financial institutions or insurance companies as required for the purposes of the Companys dealings with those institutions, and with other companies in the case of a merger, divestiture, or other corporate re-organization. We may share Users Personal Information with any financial dispute resolution scheme to which the Company subscribes, and other law enforcement bodies, regulatory agencies, courts, arbitration bodies and dispute resolution schemes, both in Malaysia and internationally, as may be required by law. If you request it in writing, we may share your Personal Information with your nominated advisers. Except where disclosure of your Personal Information is required by law or requested by you, we will generally require any third party which receives or has access to Personal Information to protect such Personal Information and to use it only to carry out the services they are performing for you or for us, unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will take reasonable steps to ensure that contracts we enter with such third parties binds them to terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.

ACCESS AND CHANGING OF PERSONAL INFORMATION

You have the right to access the Personal Information we hold about you, and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us. We will usually respond to your request within 14 days. You may also request the deletion or destruction of your Personal Information, your Account details or your Transaction details by sending an email to us. The Company will act on your request only when it is not inconsistent with its legal and regulatory obligations and compliance procedures. Upon your written request, we will inform you of the use and general disclosure of your Personal Information. Depending on the nature of your request, there may be a minimal charge for accessing your Personal Information.

SECURITY

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including implementing appropriate security measures. The security measures in place will, from time to time, be reviewed in line with legal and technical developments. However, we give no guarantee that such misuse, loss, unauthorised access, modification or disclosure will not occur.

RETENTION OF PERSONAL INFORMATION

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In general, Personal Information relating to your Account for at least a period of five years after your Account is closed. Similarly, we usually retain information about Transactions on your Account for a period of five years from the date of the Transaction. Personal Information which is collected for other purposes will be discarded in accordance with our policies in place from time to time.

CHANGES

Our policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of the Company. If we change this Privacy Policy, we will take steps to notify all Users by a notice on our website and will post the amended Privacy Policy on the website.

ACCESS RIGHTS TO PERSONAL INFORMATION

You have the right to access your Personal Information to correct, update, and block inaccurate and/or incorrect data. To exercise this right, contact us at [email protected] Coinexy will respond to your request only where this is not inconsistent with our Terms of Use and other legal and regulatory obligations. Within 40 days of receipt of your written request and payment of a $10 fee, we will provide you with your Personal Information, including the purposes for which it was used and to whom it was disclosed to in accordance with your Subject Access Request rights under the Privacy Protection Act 2010.

CONTACT US

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the Platform, please contact us at [email protected] If you have a complaint about how your Personal Information has been used, please contact us in the first instance. If we cannot resolve your complaint to your satisfaction, you may complain to the Privacy Commissioner who may investigate your complaint further.

POLICY WHEN MAKING AN ADVERTISEMENT OR TAKING A TRADE

Thank you for using Coinexy service for trading cryptocurrencies. Before you proceed, please take the following points into account:

  1. A trade in Coinexy is an exchange between the maker (who makes an advertisement) and the taker (who responds to that advertisement). Regardless of their role as buyer or seller, the taker will be charged 1% of that trade (fee included in the displayed price).
  2. The maker is fully responsible for the decision of the posted price. As a consequence, we will not cancel any advertisement that has been taken due to any reasons. We also won’t provide the contact information.
  3. In Coinexy we treasure integrity, fairness and respectfulness. Any proof of scamming, spamming or deliberate tricking will result in banned account forever without giving a clear reason and quarantined remaining balance. You may be required to resolve your old trades before continuing using the service. Please also consider your language when discussing with the other users or our supporters.
  4. One user can have one account ONLY during lifetime and all clone accounts will be banned forever. All clone accounts are not counted as referrals.

POLICY FOR TRADES

  1. A seller can only advertise the amount that is left in their wallet.
  2. The default setting for payment is 15 minutes. If the buyer does not send payment within payment window, the trade will be cancelled automatically.
  3. Both parties can enter in a dispute in an ongoing trade.
  4. If the buyer marks trade status as disputed, the buyer must upload the proof of transfer immediately. The seller has to respond as soon as possible. The seller will be summoned twice as a reminder. After 12 hours without any response from seller, we will release the cryptocurrency involved in the trade to buyer.
  5. If the seller marks trade status as disputed, the buyer must upload the proof of transfer immediately. The timeline for response of new user buyer (with less than 5 successful trades in Coinexy) is 1 hour and that of other buyers are 6 hours. If there is no response within this timeline, the trade will be cancelled and the bitcoin is unfrozen.
  6. The party that entered in a dispute can escalate the problem for a fixed fee of 1% from the cryptocurrency involved in the disputed trade. Our customer support will resolve the issue within 4 hours of escalation.
  7. If there is no escalation, disputed trades will be resolved within 3 days. Resolution will be based on evidential claim. The cryptocurrency will be released to whichever party with the stronger evidence.
  8. Trades older than 2 weeks (from the time the transaction was created to the present) will not be checked from customer support. It is your responsibility to set the payment window.

Cryptocurrencies are a non-refundable asset. You need to check your payment carefully before releasing the trade or you can open a dispute and ask more proof from buyer.

Coinexy act as an intermediary that only holds cryptocurrencies while a trade is ongoing. We do not hold any information regarding bank accounts. Our responsibility is solely to process cryptocurrencies to your provided wallet. We do not bear responsibility in the event that a transaction does not fall through, and for any reason, you did not receive the cryptocurrencies.

Coinexy.com support resolves disputes by carefully evaluating the terms of trade, payment evidence, trade chat messages, user reputation, other data submitted to us by our users and data collected by us as part of the privacy policy. After the trade has been released by the seller the trade is considered finished by us and cannot be disputed, reversed or altered.

Providing fraudulent information or documents in a dispute or making false claims or otherwise trying to force a certain outcome of a disputed trade is considered a violation of this agreement.

POLICY FOR USERS COMPLAINTS

As a user at Coinexy, you are allowed to file a complaint against another user, if you suspect ongoing suspicious activities (spamming, scamming or any fraudulent dealings) from the account. You will be asked to provide evidence before the suspected account can be flagged.

If your account has been flagged for suspicious activity by another user, your account will be deactivated and investigated. During the investigation, your balance of cryptocurrencies will be freezed and you will not be able to enter into any trade. Procedures for investigation will take 5 working days to complete.

Before you proceed, please take the following consequences into account:

  1. In the case of a flagged account found guilty of fraudulent or illegal activities, the flagged account will be banned forever and we will deduct 50% from the account’s wallet for damages and expenses incurred during the investigation. 1% will be rewarded to the user filing the complaint. Further legal action may be taken on the user of the account.
  2. In the case of a flagged account found not guilty of fraudulent or illegal activities, the user who filed the complaint will be penalised up to 20% of their wallet balance and 2% will be rewarded to flagged account for damages.

We regard fraudulent or/and illegal activities as very serious matters. In order to maintain the security and accessibility of Coinexy, we reserve the right to request for further information from you if we suspect suspicious activity from your account. We rely on the trustworthiness and integrity of members of Coinexy to ensure that the platform is a safe place to trade.